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I double checked, but that is in fact how it is in the bib file. (I think you can see this by expanding the 'bibtex' option on the web page. Could it be the CSS file? What should that look like?
I am having a similar problem. See https://academic.mu.edu/peressini/afp_pubs.php. Two entries under 2019 pubs come up without accents: "Otavio" and "Scholler". I've done eveything as suggested (best as I can tell). I suspect it is in my bib file? Thanks for any help.
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Thank so much Christian, for your help and patience. It turns out I was looking at the bib file in BibDesk (Mac) and it was hiding the LaTeX escape codes - so that is taken care of - thanks again. I have a couple of further questions - if I may ask them here.